FAQ

How Feenshes work.

We do NOT have mass production. It means that almost all Feenches products are made to order. Each pair is sewn and fit by our craftsmen manually. There is a very small number of pairs available in stock (most often the model is in one size). We do not make the model in all sizes, colors of felt and leather. We develop a model, select materials, make a sample, test it and then create the finished pair.

Can I change some colors?

Yes, you can! When you order a pair at our website, you can choose felt colors (we have 4 of them), leather colors – we have an unlimited palette of them, you can change metal things in holes for shoelaces, you can choose an additional set of colored shoelaces, etc… Please contact us if you want create your own unique pair!

Materials for the production of Feenches.

*Felt. Our shoes are not felted by hand. We work with premium felt, which is made from 100% Australian merino wool – the best wool in the world! (we import rolls to Ukraine). It has a waterproof and dirt-resistant coating. The villi of such wool are very thin, so the felt is elastic, does not lose its shape and is very soft.

*Leather. We work with Italian leather of the highest quality.

*Soles, heels, welts, materials for internal insoles, lining materials – production Italy / Spain. The best materials + skill of our shoe makers = Feenches.

What is the production time?

It usually takes 10-14 days to make a pair of shoes (depends on the workload of the manufactory)

Where are Feenches products made?

All Feenches products are made in our small manufacture in Kharkiv, Ukraine.

How to find an appropriate size of shoes?

We work on uniquely designed shoe lasts. We develop them ourselves for our models. Our shoe lasts are all medium width. We have a huge experience in selling footwear online and there is a clear instruction for determining the size you need.

I have a nontypical feet.

We can make shoes for nontypical feet (narrow, wide, full, etc.). This is a paid service – we create your individual shoe last according to your measurements. In such shoes you will be as comfortable as possible. And then we can use this shoe last to do our other models for you.

What to do if my Feenches product doesn't fit?

Can I return it for an exchange or refund? – Yes, you can, but please before contact us

Do the felt shoes become shapeless while wearing?

No, they don’t! As the merino’s wool has very thin villi because of which the felt is thick but very exible.

Is felt footwear warm?

Yes, and very (and your leg breathes and doesn’t sweat); there are models with fur up to -30*C

What will happen if the footwear becomes wet?

The felt has water-resistant and mud-resistant cover, you just need to dry your pair of shoes (without using heaters). You can wear it in rain , but don’t forget that it’s not the rain boots. Apply a wool-friendly waterproof nano-spray for shoes if needed.

How to take care of felt Feenches?

If it is wet just dry without using heaters. To clean Feenches pair you need 1) Dry it 2) Use simple shoe brush

Do you have a warranty on your products?

Yes, the warranty period is 1 year from the date of purchase. If something happened, please let us know by email info@feenches.com.

Where can I track my order?

Once your order is shipped you receive an email with a tracking link

What countries do you deliver to?

We do worldwide shipping!

Will I have to pay custom fees and taxes upon receiving my order?

It’s possible that in some cases, your order may be subject to taxes. But as we have no control over these charges, we can’t tell you what the cost might be; customs policies and import taxes vary widely from country to country. If you’re unsure, please check your home country’s import tax policies. Our shipping does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service.